Refund policy

Eligibility

Paid seats on public cohorts and private deliveries are eligible for refund consideration when cancellation notice is received according to the timeframes below and when the enrolment agreement has not already been fulfilled.

Timeframe

• Full refund: written cancellation at least fourteen clear days before the programme start date
• Partial refund of 50%: cancellation between thirteen and seven days before start
• No refund: cancellation within six days of start, or after the programme has begun

Conditions for full or partial refund

Notice must be sent to contact@data-pipelinepro.digital from the billing contact on the invoice. Seat transfers to a colleague in the same organisation are preferred over cancellation where possible and do not incur a fee when requested seven or more days before start.

Non-refundable items

Third-party venue costs already committed with your approval, custom materials produced solely for your private delivery after sign-off, and Calendar Watch months already commenced are non-refundable.

Refund process

Email your invoice number, programme name, and reason for cancellation. We confirm eligibility within five business days and process approved refunds thereafter.

Processing time and method

Approved refunds are returned via the original payment method within fourteen business days of confirmation. Bank transfer timelines may vary by institution.

Cancellation by Data Pipelinepro

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort. We are not responsible for travel booked without our written encouragement to book.

Exceptions

Statutory rights under United Kingdom consumer law remain unaffected where they apply. Force majeure events may lead to rescheduling rather than immediate refund; we will discuss options in good faith.

Contact for refund requests

070 4440 8563 · contact@data-pipelinepro.digital · 50 Guildry Street; Garth; IM4 8TE; United Kingdom